BMS004

Course Description
Return clients are the mainstay of the massage business, but what keeps a client going to the same practitioner? This course covers the strategies that successful massage therapists have developed to keep their clients coming back to them.

Educational Objectives
List the Three Pillars of Client Retention.
List the most common reasons for clients to not return.
Define the term Service failure as it relates to this course.
Define the term Service recovery as it relates to this course.
List five measures that can be used to increase client retention.
Describe what omissions and mistakes practitioners make that cause clients to go elsewhere.

Degree of Difficulty
Beginner/Entry Level

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It is very easy!
1. Read the material online.
2. Take the test online.
3. Print out your certificate of completion!

Get your massage therapy continuing education hours done here and now!